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Account FAQ

Q. How to change my account personal information and shipping address?

 

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

 

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?

 

Yes,  only if the order is still on pending status.


Q. What is the product's transaction currency?

 

All products transaction currency will be done in RM for local order and USD for international order.

 

 

Q. How long does the delivery usually takes?

 

Delivery usually will takes about 1-2 working days after full payment is received.

 

 

Q. I still have doubts!

 

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to marketing@bamboolite.com for us to clear your doubts. Thanks!